What Concierge Service Actually Means

Owning a vacation home in Highlands, Cashiers, Lake Toxaway, or the surrounding Blue Ridge mountains is about creating a personal retreat. But managing that retreat from hundreds of miles away can feel like an unending task list. That's where concierge service transforms your experience from logistical burden into pure enjoyment.

It's landing in Asheville after months away, winding up the mountain, and opening the door to a home that's been carefully prepared for your arrival. The thermostat is at your preferred temperature. Fresh groceries fill the pantry. Linens are crisp. The house smells like fresh air—not six months of vacancy.

That's the difference between arriving at a house and coming home.

Pre-Arrival Preparation

Tell us your arrival date and time. We work backward from there, completing everything in the 24–48 hours before you land so you open the door to a home that's fully alive.

Climate & Air

  • Set thermostat to your preferred temperature
  • Test all HVAC systems for proper function
  • Open windows to flush stale air
  • Activate ceiling fans in warm weather
  • Verify smart thermostat programming

Water & Plumbing

  • Run every sink, shower, and toilet
  • Test water pressure throughout the home
  • Verify hot water heater is functioning
  • Check for any new leaks or drips

Grocery & Provisions

  • Stock groceries from your provided list
  • Source locally when possible, fresh mountain produce, local bakery
  • Refrigerator, pantry, and bar stocked to your preferences
  • Special dietary accommodations available
  • Coordinate with local delivery services if preferred

Comfort & Ambiance

  • Fresh linens on all beds
  • Stock bathrooms with clean, premium towels
  • Fresh flowers or seasonal décor if desired
  • Light the fireplace for cold-weather arrivals
  • Firewood stacked and fire-starting supplies ready
  • Clear and salt walkways if ice or snow present

Appliances & Systems

  • Test all major appliances (stove, oven, dishwasher)
  • Verify refrigerator and freezer temperatures
  • Test security system and confirm access codes
  • Verify WiFi and internet connectivity throughout
  • Check entertainment systems and television
  • Hot tub or spa activation and chemical check if applicable

Exterior & Vehicles

  • Uncover and arrange outdoor furniture
  • Test and clean outdoor grill if applicable
  • Charge or start any stored vehicles
  • Collect mail and packages
  • Exterior lighting confirmed for evening arrivals

Seasonal Preparation

The Blue Ridge mountains have four distinct seasons, each requiring a different approach.

Summer Arrivals

Cooling set, ceiling fans on, deck furniture uncovered and arranged, outdoor grill tested, cold beverages and refreshments stocked. Pool or hot tub prepared and balanced if applicable.

Winter Arrivals

Heat at your preferred temperature, fireplace cleaned and firewood stocked, icy walkways cleared and salted, warm linens and blankets arranged, hot water heater confirmed, exterior lights on for evening arrival.

Departure Closedown

When you leave for an extended period, we properly secure and winterize everything—outdoor water features drained, patio furniture covered, pest deterrents deployed, water shut off at the main if needed, security system armed. Your property is protected until your next visit.

How Concierge Fits with Home Watch

Think of it this way: home watch protects your property all year. Concierge service ensures that when you arrive, you arrive to excellence. Your home is both secure and ready to welcome you—without you having to coordinate either one.

Concierge visits are available as an add-on to any monthly plan. Reach out and we'll put together exactly the level of service your property needs.

For Homeowners Who Expect Excellence

This service is for seasonal residents who want their mountain home ready the moment they arrive—nothing to set up, nothing to track down, nothing to fix.